Shipping policy

ALL ORDERS ARE SHIPPED FROM LITHUANIA.

EVERY PIECE IS MADE TO ORDER, CRAFTED SPECIFICALLY FOR YOU. MADE-TO-ORDER ITEMS ARE DISPATCHED WITHIN 5 WORKING DAYS. OCCASIONALLY, WE HAVE STYLES PRE-MADE, AND THESE WILL SHIP WITHIN 2 WORKING DAYS.

FREE SHIPPING TO EUROPE AND THE UK ON ORDERS OVER 200€.

WE OFFER BOTH STANDARD AND EXPRESS SHIPPING. EXACT RATES AND ESTIMATED DELIVERY TIMES WILL BE DISPLAYED AT CHECKOUT.

• EUROPEAN UNION: STANDARD (5–9 BUSINESS DAYS) | EXPRESS (3–6 BUSINESS DAYS)

• UNITED KINGDOM: STANDARD (3–5 BUSINESS DAYS) | EXPRESS (2–3 BUSINESS DAYS)

• USA: STANDARD (25€, 7–12 BUSINESS DAYS) | EXPRESS (3–7 BUSINESS DAYS). ALL DUTIES AND TAXES ARE PREPAID.

• REST OF THE WORLD: STANDARD (30€, 7–12 BUSINESS DAYS) | EXPRESS (4–8 BUSINESS DAYS)

INTERNATIONAL ORDERS (OUTSIDE EU & US): LOCAL TAXES OR DUTIES MAY APPLY UPON DELIVERY AND ARE THE RESPONSIBILITY OF THE CUSTOMER. REFUSED PARCELS RESULTING FROM UNPAID DUTIES OR TAXES WILL NOT BE ACCEPTED.

RETURNS & CANCELLATIONS POLICY

RETURNS

IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, WE ACCEPT RETURNS WITHIN 14 DAYS OF RECEIPT. ONCE YOUR RETURN REQUEST IS APPROVED, YOU HAVE 7 DAYS TO SEND THE ITEM BACK.

• HOW TO START: TO INITIATE A RETURN, PLEASE EMAIL HELLO@EVEANDSAILOR.COM.

• SHIPPING: RETURN SHIPPING IS AT THE CUSTOMER'S EXPENSE. WE STRONGLY RECOMMEND USING A TRACKABLE SHIPPING SERVICE, AS WE CANNOT TAKE RESPONSIBILITY FOR LOST RETURN PARCELS.

• CONDITION: ALL RETURNED ITEMS MUST BE UNWORN, UNWASHED, UNALTERED, AND WITH ORIGINAL TAGS AND PACKAGING INTACT.

• EXCLUSIONS: CUSTOM ALTERATIONS (CHANGES TO SIZE, LENGTH, COLOUR, OR CONSTRUCTION) ARE NON-REFUNDABLE, AS THESE ARE MADE SPECIFICALLY FOR YOU.

• REFUNDS: REFUNDS ARE PROCESSED WITHIN 5 WORKING DAYS OF RECEIVING THE RETURN. ORIGINAL SHIPPING COSTS ARE NON-REFUNDABLE.

CANCELLATIONS

AS A YOUNG, SUSTAINABLE BRAND, ALL OF OUR PIECES ARE MADE-TO-ORDER. ONCE A GARMENT HAS BEEN CUT OR SEWN, WE UNFORTUNATELY CANNOT ACCEPT CANCELLATIONS.